Description

The SurfThing Articulating Mount is a versatile and durable mounting solution designed for 13" to 55" flat panel screens, including the SurfThing DT32U Touch Screen Monitor and other compatible displays.

Featuring an articulating arm, smooth tilt adjustments, and integrated cable management, this mount provides exceptional flexibility while maintaining a clean and professional appearance. Whether used in a home or professional setting, it ensures a secure installation with optimal viewing angles for an enhanced user experience.

Product Features

• Wide Compatibility for Various Screens
  Designed to fit VESA mounting patterns ranging from 100x100mm to 400x400mm, making it compatible with a wide range of flat panel screens, including the SurfThing DT32U Touch Screen Monitor.

• Fully Adjustable Articulating Arm
  The multi-joint arm extends from 2.7 inches when retracted to 27 inches when fully extended, providing exceptional flexibility for screen positioning.

• Precision Tilt & Roll Adjustments
  Achieve the perfect viewing angle with +15° forward tilt, -5° backward tilt, and a 3° side-to-side roll adjustment for fine-tuned leveling.

• Secure & Sturdy Mounting
  Equipped with three attachment points for wood studs and four attachment points for concrete walls, ensuring maximum stability and safety during installation.

• Integrated Cable Management for a Clean Setup
  Built-in cable management system keeps wires and cables organized, maintaining a sleek and professional look.

• UL Approved for Safety & Reliability
  Certified for secure installation, offering peace of mind and long-lasting durability for your display setup.

What's Included

Included with Your Purchase:

• Articulating Mount for 13" to 55" Flat Panel Screens
• Mounting Hardware for wood studs and concrete walls

Specifications

• Screen Size Compatibility: 13" to 55" flat panel screens
• VESA Compatibility: 100x100mm to 400x400mm
• Extension Range: 2.7" (retracted) to 27" (fully extended)
• Tilt Adjustment: +15° forward, -5° back
• Roll Adjustment: 3° side-to-side
• Material: Heavy-duty construction for long-lasting durability

FAQ

Q: Can this mount hold touch screen monitors?
A: Yes, it is specifically designed to be compatible with SurfThing DT32 Touch Screen Monitors and other flat panel screens.

Q: What mounting surfaces are supported?
A: The mount includes three attachment points for wood studs and four attachment points for concrete walls, ensuring secure and stable installation.

Q: Does this mount support cable management?
A: Yes, the integrated cable management system helps keep cables and wires neatly organized, maintaining a clean and professional setup.

Shipping Time

Processing Time: 
Each unit is custom-built and usually ships within 3–5 business days.

Delivery Time:
Delivery times may vary depending on your location and shipping method. You will receive tracking information once your order is shipped.

Tracking Information: 
Once your order has been shipped, you’ll receive an email with tracking details so you can monitor your delivery status.

How to Check Order Status:
To check your order status, email us at [email protected] with your 5-digit order number. You may also call or text us at 571-500-8371 for assistance.

NOTE: Delivery times are subject to change and may vary based on carrier delays or other circumstances beyond our control. If any changes occur, we will make every effort to notify you promptly.

Returns & Refunds

Return Policy:
You may return your product within 30 days of purchase. Eligible items must be in like-new condition, undamaged, and include all original packaging and accessories.

Restocking Fee:
All returns are subject to a 15% restocking fee. Customers are also responsible for any shipping costs incurred during the return process.

Return Process:

• Contact Us: Email [email protected] to initiate your return request.
• Provide Details: Include your 5-digit order number and photos of all items you wish to return.
• Approval Required: All returns must be approved by the manufacturer. Once approved, we will provide you with the return shipping address.
• Refund Process: After the items are received and inspected, your refund will be issued to the original payment method.

Cancellations:

• Orders must be canceled within 24 hours to avoid a 3% merchant processing fee.
• To cancel an order, please email [email protected] as soon as possible.
• If the order has already shipped, the customer is responsible for return shipping costs and the 3% processing fee.
  

Warranty Policy

SurfThing, LLC guarantees that all new desktop and laptop systems are free from defects in materials and workmanship under normal use for two (2) years from the original purchase date (the “Warranty Period”).

If a product fails under normal operating conditions due to a defect not caused by misuse, abuse, accident, unauthorized modification, or improper installation, SurfThing will, at its discretion:

• Repair or replace defective hardware components at no cost.
• Provide free return shipping, including a pre-paid ground shipping label and, if needed, a suitable shipping box.

Warranty Claim Process

1. Contact SurfThing Customer Support to troubleshoot and confirm the issue.

2. If repair is necessary:

• • A prepaid return shipping label will be provided via email.
  • If original packaging is unavailable, SurfThing will provide a suitable box and shipping label at no charge.
  • Products must be securely packaged to prevent damage during transit.

Repair Turnaround
Repairs are typically completed and shipped back within five (5) business days of receipt.

Data and Software

• For SSDs or storage device failures, SurfThing will make reasonable efforts to recover data, but data recovery is not guaranteed.
• Regular backups to an external drive or cloud service are strongly recommended.
• SurfThing will reinstall any original simulation software pre-installed at the time of shipment.

Exclusions
This warranty does not cover:

• Damage due to misuse, negligence, modification, or unauthorized repair.
• Cosmetic damage or normal wear and tear.
• Loss or corruption of data.
• Software not originally installed by SurfThing, LLC.

Limitation of Liability
To the fullest extent permitted by law, SurfThing, LLC is not liable for indirect, incidental, or consequential damages, including data loss, downtime, or lost revenue.

Transferability
This warranty is valid only for the original purchaser and is non-transferable.