GIFT VOUCHER — TERMS & CONDITIONS

1. Validity

• All gift vouchers are valid for 36 months from the date of purchase unless otherwise stated.

• Expired vouchers cannot be redeemed or extended.

2. Non-Refundable

• Gift vouchers are non-refundable and cannot be exchanged for cash, credit, or other forms of payment.

3. Redeemable Services

• Vouchers can be redeemed for products or services at The New Black Industries.

4. Booking Requirements

• Bookings made with a voucher require the voucher number to be provided at the time of booking.

• A deposit may still be required to secure certain appointments (e.g., colour work, extensions).

5. Lost or Stolen Vouchers

• Lost, stolen, or damaged vouchers cannot be replaced. Please treat your voucher like cash.

6. Partial Redemptions

• If the full value is not used in one visit, the remaining balance will stay on the voucher until the expiry date.

• Remaining balances cannot be refunded or transferred.

7. Non-Transferable

• Vouchers are not transferable without the consent of The New Black Industries.

8. Promotional Vouchers / Bonuses

• Complimentary or promotional vouchers may have different expiry dates or restrictions.

• These cannot be used in conjunction with other offers unless specified.

9. No-Show & Cancellation Policy

• Standard salon cancellation policies apply.

• Late cancellations or no-shows may result in the voucher being partially or fully forfeited.

10. Use in Peak Periods

• Availability during peak periods (e.g., Christmas, weekends) is not guaranteed. Book early to avoid disappointment.